Frequently Asked Questions
Everything you need to know about your American Express fashion experience.
What shipping methods are available for my order?
We offer standard, express, and overnight shipping options. All orders are tracked, and you will receive a confirmation email with your tracking number as soon as your package leaves our warehouse.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards, including American Express, Visa, and Mastercard, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.